Shipping Information

If you order $100 (USD) or more in stuff, ground shipping to US addresses is FREE!

Only the cost of merchandise, as shown in the cart, is considered in this calculation - tax and other fees don’t matter when we’re determining if you’re into the $100+ range. Tires and oversize items may still require a separate shipping fee (see below).

Orders shipped to APO/FPO addresses, PO Boxes, Alaska, Hawaii & Puerto Rico must ship via USPS Priority Mail.

(Includes Alaska, Hawaii & Puerto Rico. Tires and oversize items are excluded.)

Your entire order must be shipped to one address only. If you wish to have items shipped to separate addresses, please create separate orders for each shipping address.

Customers are responsible for shipping fees on all returned items (unless, of course, we messed up the order!). There are additional charges for expedited return shipping options as well as the aforementioned oversized item fees.

We will try to accommodate international orders!

International Orders will be reviewed on a case-by-case basis and an email will be sent to the customer to confirm the order before it is processed. Additional shipping charges will apply, and will be detailed in the confirmation email. You must approve these additional charges before your order will be processed.

Most orders are processed and shipped within two or three business days.

Occasionally, we need to obtain items from other locations to fill an order, but there is never a handling fee for this service. Unfortunately, this may delay the order’s shipment. If we can’t ship your order within six days, we’ll send an email with the expected ship date. Orders are not processed or shipped on holidays or weekends (we’re out doing our thing). Any items not shipped within thirty days may be cancelled (unless you instruct us otherwise). Orders must be placed by noon (Pacific Time) to give us a chance to get your item(s) out the door that day.

2-Day and Overnight shipping happens as soon as we have the item(s) in hand.

Orders must be placed by noon (Pacific Time) to give us a chance to get your item(s) out the door that day. As mentioned above, we might need to get your items from a vendor or one of our partners and your items will be shipped with the expedited service as soon as they arrive at our warehouse. Only business days count when calculating delivery time, so if you request 2-Day shipping and the order gets out the door on Friday, you’ll get it on Tuesday.

If you need delivery by a specific date, we strongly encourage you to call us at 1-707-780-0034 to place the order. We can provide up-to-the-minute availability information and we’ll babysit the order to make sure you get what you need, when you need it.

Orders are shipped complete.

We try to keep shipping costs down, so if items will ship from our warehouse in California, we wait until everything is available. We may ship items from other locations in the meantime, such as when we fill part of an order with goods from one of our partners.

You can request that UPS get a signature.

During checkout, you have the option to "require a signature" for delivery. If you choose this, UPS will deliver the package(s) only if someone at the delivery address signs for the package. If nobody is available (or willing) to sign, the package(s) will be held at the UPS center and another delivery attempt will be made. After a few tries, they’ll send the package(s) back to us.

If you do not require a signature, the package(s) will be left at your doorstep. Once UPS drops off a package, it is considered yours - if you didn’t require a signature and the package is no longer there, we will be happy to sell the item(s) to you again. In other words, we strongly encourage you to require a signature unless you are certain that your package(s) will be safe.

You can track your package(s).

As soon as a package leaves one of our shipping locations, you can track it. Find the tracking number on the Order Status page, then use the tracking number on the shipping company website.

Once placed, an order cannot be cancelled.

Once you hit the "Submit" button, your order is placed. From that point forward, we are doing everything we can to get orders out as quickly as possible, so we can’t shut down the systems to pull out your order.

If you absolutely do not want the order, simply leave a note on your door to inform the delivery driver than you are refusing any package(s) from moto.aero. When the goods come back to us, we’ll process it like any other return and issue a refund for the price of the item(s). A courtesy call to let us know that you’ll refuse the package would be nice, but it’s not necessary.

There are no "handling" charges. Tires, ramps and other oversize items carry an "oversized" shipping fee which is shown on the individual item pages.

Look on the product page under the product pricing information or call 1-707-780-0034 for details and estimated shipping costs.

Returns & Exchanges

Your 100% Satisfaction is Guaranteed.

Our 100% Satisfaction Guarantee always doubles the manufacturer’s warranty, up to two additional years! If there is a defect with a product purchased from moto.aero, we’ll work on your behalf to resolve the issue with the manufacturer. Just return the product and we’ll do the rest.

There is never a restocking fee.

Any item that fails to perform satisfactorily may be returned for a full refund or exchange, and you’ll never pay a restocking fee. It’s that simple.

To return a product to moto.aero:

Fill out the return/exchange form and ship the item(s) back to the address specified on the form.

Customers are responsible for shipping fees on all returned items and most exchanges for non-defective items will require a $6 return shipping fee. If the required return shipping fee is going to exceed $6, we’ll contact you before any action is taken. This fee does not apply to situations involving defective items, items sent incorrectly by us.

You don’t need a Return Authorization (RA).

Once we receive the package, we’ll process the return, order a replacement (if applicable) and send you an e mail to confirm what we did and when we did it. Most returns are processed within 24 hours of receipt.

If an item is defective or we messed up:

Just fill out the return/exchange form by clicking here, then give us a call at 1-707-780-0034 and we’ll arrange to have the package picked up (pre-paid, of course) or we’ll send you a pre-paid UPS label and you can drop it off at any UPS location.

Please do not send items C.O.D.

Unfortunately, we do not accept C.O.D. shipments and will refuse any C.O.D. attempts.